lumiFolioSupport
Help with exploring, unlocking and your local collection.
Updated November 2, 2026
Common questions
Can I explore without location access?
Yes. Without location access, you can explore random regions and use photo unlocking. Location access is optional.
Why did my photo not unlock an item?
Try brighter light, a different angle, less obstruction, or another photo. Align the subject with the dashed outline. Recognition can miss or incorrectly match an object.
Why did location unlocking not work?
Confirm location permission and try again near the landmark. A weak or uncertain position may prevent unlocking. Photo unlocking remains available.
Are my photos uploaded?
Recognition runs on your device. The app does not upload recognition photos to the developer. Apple may download an iCloud photo you select or provide location and city services.
Where is my collection stored?
Your collection and unlock dates are saved on the device. There is no app account or developer-operated cloud sync. System backup and restoration depend on your iOS settings.
Include lumiFolio, your app version and iOS version in the subject. Describe what happened and what you expected. Attach a screenshot only if you want to.